Recovering your Pincello account

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Overview

You are trying to log in to your Pincello account, but you seem to have forgotten your password or the email address used when registering. The short guide below will show you how to regain access to your account in both situations.

A) Forgot email address or entered a wrong one

When trying to log in to Pincello, if our system doesn’t recognize the email address you’ve entered into the dialogue box, it will suggest you to register a new account.Screenshot_2_bis.png

 

If you do not wish to create a new Pincello account and can’t remember the address used for the existing one, there’s no need to worry. Simply email us at feedback@officetimeline.com or support@officetimeline.com, include your full name and company name (if applicable), and we will look you up in our database to get you your account details ASAP.

B) Forgot password

When you have multiple accounts on many different websites, it can be difficult to remember the password used for each of them. If you’re having trouble recalling your Pincello pass, here’s what you need to do:

  1. Click on the Forgot Password button in the login dialogue.

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  2. Select Reset Password, and then check your inbox for a message from notifications@officetimeline.com (please make sure to look into your Spam or Junk folder too).

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  3. Click the link in the email message to set a new password for your Pincello account.

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If you need any further help or encounter any issues, don’t hesitate to raise a support ticket with us by clicking the “Submit a Ticket” button below. We will respond as quickly as possible.

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