What happens if I change the email associated with my account?

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Overview

If you have a Pincello license assigned and you change the email address associated with your account on OfficeTimeline.com, your license rights are revoked for security reasons and your Pincello account reverts to Free Edition. This means that you will still be able to see all your timelines, but you will encounter limitations when updating them or creating new ones.

There’s no need to worry, however, as you can easily regain access to Plus Edition, whether you’re the license manager or someone else is administering the subscription.

A) I am the license manager

If you are the manager of the subscription, you can quickly reassign yourself as a Pincello Plus user. Here’s how:

  1. Once you’ve confirmed the email change, log in to your account using your new email address.

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  2. Browse to the Subscriptions tab on your Account Page, locate your Pincello subscription and click the Assign Licenses button.

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  3. Now, enter your new email address to fill the spot left unassigned when changing your account credentials, and then click Assign to regain access to Pincello Plus.

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B) Someone else is administering my license

Whether you’ve purchased the Pincello subscription yourself or not, if you do not have administrator rights for it, you cannot reassign yourself as a Plus user. To regain access to Pincello Plus, please contact your license manager – they should have no trouble assigning a license to your new email address.

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