When purchasing a single-license subscription, the buyer is typically designated as a Pincello Plus user automatically and gets full access to the online timeline maker right away. However, there are situations when the users (or user) must be manually added to the subscription by the license manager (whether it’s the buyer or someone else appointed by the buyer):
- When purchasing a multi-license subscription;
- If the purchaser selects “Someone else will manage licenses” at checkout, whether the subscription is single- or multi-license;
- If a user changes the email address associated with their account.
Please note that, regardless of who purchased the subscription, only the designated license manager has permission to assign (or reassign) licenses to users. The short guide below will show you the exact steps.
Log in to OfficeTimeline.com and go to the Subscriptions tab in your account.
Browse to your Pincello subscription and click the green Assign Licenses button.
On the license assignment page, you can see how many licenses are already in use and how many free spots you have left. Click inside the Email field of a free spot, enter the user’s address, and then hit Assign.
Note: You may notice that the Name field is not editable. This is because our system automatically fills out the users’ name once they activate their account and complete their profile.
Repeat step 3 for the rest of the users, if any. Our system will automatically create an account for them if they don’t already have one and email them with instructions on how to activate it and access the Pincello app. Once they confirm their account, you will see their status changed from Invited to Active.
If you encounter any issues assigning licenses, please don’t hesitate to submit a support ticket by clicking the button at the bottom of this page. We will be happy to be of assistance.