How to transfer a license to another user



In some cases - e.g. when an employee leaves the organization or you have been assigned a Pincello license that you don’t plan to use yourself - you may wish to transfer the license rights to someone else. Currently, whether you are the subscription administrator or not, you cannot manually reassign a license from one user to another - but we will gladly do it for you.


To transfer a Pincello license to a different user as quickly as possible, we will first need some basic info from you. Please contact us at or click the Submit a Ticket button below and provide us with the following details:

  1. The email address of the subscription owner or the designated license manager;

  2. The current user that you wish to replace (their email address should be enough for us to find them in our database);

  3. The name and email address of the person you wish to reassign the license to.

Once we have this information from you, we will transfer the rights to the new user ASAP.

Have more questions? Submit a request