How to designate, change or revoke a Pincello license manager

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Note: This article applies only to Subscription Owners.

Definition: A Subscription Owner is the person who purchased the Pincello subscription themselves or had it purchased for them by a reseller.

 

Overview

OfficeTimeline.com allows Pincello subscription owners to designate a license manager for each subscription purchased, as well as reassign the role to someone else at any time. This guide explains both cases - please use the links below if you wish to jump straight to the section that fits your scenario best.

A) How to designate a Pincello license manager

B) How to change a current license manager

 

A) How to designate a Pincello license manager

When buying a Pincello subscription, you have the option to commission a license manager right at purchase, by clicking on the “Someone else will manage the licenses” checkbox during the checkout process. As soon you finalize the purchase, the designated manager will be notified by email about their role and receive license administration instructions.

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If you leave the "Someone else..." box unchecked or purchase Pincello Plus through a reseller, the license management rights will automatically be assigned to you, the subscription owner. To learn how to set a different license manager, please read the following section.

 

B) How to change a current license manager

Subscription owners can quickly revoke the current license manager and assign a new one from their Account Page on OfficeTimeline.com.

  1. Log in to OfficeTimeline.com and navigate to the Subscriptions tab in your account.

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  2. Browse to your Pincello subscription and click the Edit button displayed next to the license manager details.

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  3. Enter the new manager’s name and email address and then click Save.

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    The assigned manager will be notified by email about their new role and receive instructions regarding license administration. In addition, we will also send an email to the previous license manager to let them know that their role has been revoked.

 

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